Cene u EUR Cene u DIN

FREQUENTLY ASKED QUESTIONS AND ANSWERS

< a name = "Koliko_putuje_paket" < span style = "COLOR: #0000ff;" question. are your products from the EU or from China and how to buy them anyway?
Answer. All products on our site are high quality produced in China or in one of the EU countries. SHOPPING THAT is, ORDERING and PAYING is the ULTIMATE SIMPLE, and YOU CAN VIEW the MANUAL on LINK HERE-< a title = "HOW TO BUY FROM CHINA" target = "_blank" href = "http://www.robaizkine.com/pages/kako-kupiti-iz-kine" rel = "Noopener noreferrer", < span style = "COLOR: #ff0000;" HOW TO BUY?

< a name = "Kako_platiti_robu", < span style = "COLOR: #0000ff;", question 1 . How to make a payment, is it safe?
Answer 1. You can perform payments in several ways depending on your country. Payment is available for all payment cards, Western Union International payment, payment on the current account of banks in Serbia or payment in Serbian POST-NET deposit. Every payment is 100% reliable and secure. Each day we successfully perform a large number of transactions and sending packages to the former YU countries. The product you order guarantees that it will be sent as soon as possible. What you should be aware of is that you provide accurate address data to us when ordering.

< span style = "COLOR: #0000ff;" question 1 . 1 is it possible to pay a fee (postman when bringing a package) ?
Answer 1.1 All products are sent from China or England directly to the customer's address anywhere in the world. < span style = "COLOR: #ff0000;" I payment is not possible in the international postal transport, all of our products are sent directly from England or China to your home, so we are not able to offer you that type of payment at this moment. For this reason, payment is required in advance.

< span style = "COLOR: #0000ff;", P2. What can I buy? Are there limits?
O2. Of course you can buy all the products you find on the website. Please inform your country about the legal basis and customs to purchase certain types and types of goods you want to buy. We will not take responsibility if your package is seized at the border.

< span style = "COLOR: #0000ff;", P3 What is the currency on the site? Which currency do you use? What's the course?
O3. On the website for inspection use of EUR and RSD (Serbian dinar), payment card payments may be in any currency with that payment will be converted to EUR at the current rate of the bank that issued the card, this conversion is automatic. Western Union Payment is done in the currency of your country or in EUR. Payment to the bank's current account in Serbia and POST-NET payment in the Serbian fair is done in dinars (RSD).

< span style = "COLOR: #0000ff;" P4 What do I pay if I use your services?
< a name = "Sta_se_placa" as O10. Only the price of the product is paid, the price of transportation and delivery is FREE, products with a price higher than 50 EUR can be taken in your country and therefore the customs amount added to the price of the product during delivery. For customs regulations in your country, inquire about the competent authorities. For example, in Serbia, prices that are lower than 50EUR are not subject to customs and will not have any costs of customs, Croatia for example as an EU member does not pay customs for our products because we send them from the EU-England country... See more on the < a title = "Customs from china" href = "http://www.robaizkine.com/pages/carina-i-porez-na-proizvode" This page .

< span style = "COLOR: #ff0000;" IMPORTANT NOTE: IF The goods are TO BE RETAINED AT CUSTOMS, THAT TIME IS ADDED at the TIME OF DELIVERY of YOUR product, DEPENDING on the COUNTRY, the CUSTOMS PACKAGE CAN ONLY STAND for ONE DAY BUT It was there and IT was ABOUT 10 DAYS, the FEE THAT is the TIME the PACKAGE IS on CUSTOMS IS NOT PAID

 

< A name = "Dodatni_troskovi" < span style = "COLOR: #0000ff;" P5. Should I pay some additional costs for the international sending of packages such as declarational fee, registration fee or fuel tax?
O5.

 

< span style = "COLOR: #0000ff;" I P6 do you send packages to my country?
O6. Yes, the services for sending packages that we use (typically DHL regular post) send packages to almost all countries of the world to your address and in all the former SFRY countries. If you want to send a package to a different country which is not in the option of choosing, please contact us by mail, since we have the possibility of sending packages to other countries. We are sending packages to Montenegro and Macedonia without problems, and if we can say from experience that delivery is a bit longer (a few days) than in other countries of the former region.

< A name = "Koliko_putuje_paket" < span style = "COLOR: #0000ff;", P7. How long does it take to get my package?
O7. In practice after payment, it takes a day to prepare and send your package. Depending on the moment of international transport it takes about 5-15 working days for the package to be delivered to your "domestic" postal service, after that in practice another 1-2 days to be delivered to your home address. So on average, there are approximately 6-16 working days in total.

< A name = "Odgovornost_prilikom_transporta" < span style = "COLOR: #0000ff;", P8. who is responsible if something happens to my package during transport?
O8. When it comes to fragile things, we always examine them carefully and wrap them up before sending them so that they cannot be damaged. However, if there is damage in transport, we are not, and we cannot be responsible for something like that after we have sent the correct product. We guarantee that sensitive or more valuable products will get wrapped up in "safety" of air bags or similar protections. So far, we have had a minimal number of such problems with goods damaging. The receiver or authorized person can advertise the damage or reduction of the contents of registered shipments in this case of the package immediately when delivering the shipment, and at the latest on the next working day. In this case, the post Office is obliged to perform a commission examination of the shipments in the presence of the recipient or authorized person and to make a record of the malfunction of the shipment in two copies.
If the receiver or authorized person declares the advertisement after delivery of the shipment, it is obliged to submit a statement that the damage or reduction of the content of the registered shipment is not made after delivery. Before international delivery, all products are checked in our storage. Immediately, open the package and verify that the shipment is correct. < span style = "text-decoration: underline;"

 

< span style = "COLOR: #0000ff;" P9. How can I contact you.

< span style = "COLOR: #000000;" The fastest way to contact is on our < span style = "COLOR: #ff0000;" < a style = "color: #ff0000;" title = "Contact" href = "http://www.robaizkine.com/community/contact" online Contact page .

< span style = "COLOR: #000000;" Other data:
Email: help@robaizkine.com or robaizkinecom@gmail.com
Tel: + 44 7031947579

 

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< A name = "Pogresan_proizvod" < span style = "COLOR: #0000ff;", P9. What if the product, its color, or size are not what I ordered?
O9. < Strong style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;" > The product is not the same as the picture!

1 The color of the product is not like the picture

This refers to the color of your ordered product, when it is not the same color as the picture you watched when choosing the purchase item. In the event that the seller has not specified the color of the product or you have not specified in your order what color you want, we will not accept your complaint about the color of the product.

"color:#323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;">2 The product is not of the right size

< No style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;",
< Strong style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;" ~ 3 The product does not correspond to the description < br style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;"
< span style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: 0px; background-color: #ffffff; display: stroke! important; float: none;" Product Provided by its additional equipment does not correspond to the description on the manufacturer's website. In case the seller did not specify the product description of its accessories or in agreement with the seller, you did not provide any additional equipment, we will not accept your complaint with additional equipment.
< No style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;",
< Strong style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;" Ja 4 Type/design not as in product description < No style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: auto;-webkit-Text-stroke-width: 0px; background-color: #ffffff;" JA
< span style = "COLOR: #323334; Font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; Font-variant: normal; FONT-weight: normal; Letter-spacing: normal; Line-height: normal; Orphans: 2; Text-Tarna: left; Text-ident: 0px; Text-transform: none; White-Space: NormaL Widows: 2; Word-spacing: 0px; background-color: #ffffff; Display: Inline! important; float: none; " This applies to performance, specifications, and product dimensions. If it turns out within two days from the date of receipt of the product that your product is defective, you have the right to write a complaint on our Email, and we are taking the return of your product and purchasing a new one. costs of transporting the delivery and return of products to the buyer. < span style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: 0px; background-color: #ffffff; display: stroke! important; float: none;" For Product Exchange requires that you have all the equipment and documentation in the package that has followed your package.
< span style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: 0px; background-color: #ffffff; display: stroke! important; float: none;" Product Damaged because of non-professional handling we will not receive!
< span style = "color: #323334; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-Tarna: left; text-ident: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;-webkit-text-size-adjust: 0px; background-color: #ffffff; display: stroke! important; float: none;" Product is returned to the original packaging with the obtained equipment and the description of the fault and how it occurred. Damaged due to non-professional handling of faulty products, we cannot receive . .

When purchasing, we require that you submit photos of the product with a detailed description in the note so that there is no error. If an error has occurred to us when we purchase or send the product, we will refund your money.